Terms and conditions

1. Seller

The shop at skyluma.pl is operated by S.C. FINIST Sp. z o.o. spółka komandytowa, ul. Rubinowa 2A, 44-121 Gliwice, Polska, KRS 0000633566, NIP 6312649647, REGON 243277970 (the “Seller”).

Contact: info@skyluma.pl, tel. +48 607 697 657.

2. What is sold

The Seller offers vouchers for tandem skydives and for skydiving training. A voucher is not a booking for a specific date — the date is arranged separately.

3. Orders and payment

Orders are placed through the shop form. Prices are in Polish złoty and include VAT.

Payment methods available: BLIK, pay-by-link online bank transfer, and payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro. Online payments run through the Paynow gateway; your card number and your bank login never reach us and are never stored.

Online payments are handled by mElements S.A., the operator of Paynow, a brand of mBank.

The voucher is issued and sent once the payment is confirmed.

4. Voucher validity

A voucher is valid for the period stated on the product, counted from the purchase date.

Vouchers are transferable. Whoever redeems one must meet the age and weight requirements stated on the product, or the terms agreed with us individually.

5. Weather and conditions

Skydiving depends on weather and on the instructor's judgement. If a jump cannot go ahead for weather or technical reasons, a new date is arranged; this is not a failure to perform the contract.

6. Returns and the right of withdrawal

A voucher can be returned. A consumer, and a sole trader whose purchase is not of a professional character, may withdraw from a distance contract within 14 days of purchase without giving a reason.

A statement sent to info@skyluma.pl within those 14 days is enough. Please quote the order number, and the voucher code if one has been issued. The statutory withdrawal form may be used but is not required: what it says is what matters, not what it looks like.

We refund within 14 days of receiving the statement, by the same route the money came: to the same card or the same account. Returning costs nothing, and the voucher stops being valid the moment the refund is made.

The right of withdrawal does not apply to leisure, entertainment or sporting services where the contract specifies a date or period of performance. That covers a booked jump date: until a date is arranged, the voucher can be returned as above. The right also ends once the jump has taken place.

7. Complaints

A complaint can be sent by e-mail to info@skyluma.pl or by post to the Seller's address. We consider it within 14 days of receipt and reply the same way it arrived; no reply within that period counts as the complaint being upheld.

A complaint about the online payment itself — a charge with no order confirmation, say — can also go straight to the payment operator, mElements S.A.

If we cannot agree, a consumer may use out-of-court routes: mediation at the Provincial Inspectorate of Trade Inspection, a permanent consumer arbitration court, a district or municipal consumer ombudsman, or guidance from the Polish Office of Competition and Consumer Protection (UOKiK). Using them is voluntary.

Please include:

• your name, and an e-mail address or phone number we can reply to
• the order number or the voucher code
• what the complaint is about, and when it happened
• what went wrong
• what you would like — a replacement voucher, a price reduction, withdrawal from the contract, or a refund
• an account number, if you are asking for a refund

8. Personal data

Data processing is described in the Privacy policy.